FAQ

Where are you based?
- We are based in warm and sunny El Salvador.
What are your working hours?
- Monday – Friday, 9 am – 5:30 pm CST, excluding public holidays.
I have placed an order, when will it be dispatched?
- Since we work with a made-to order and a pre-order production module; we normally take around 3-5 business days in elaborating your pieces. Shipping can take up to 7 business days for you to receive it. For more information, please email us at orders@pacatus.store
What is made-to order?
- As a conscious and slow fashion brand, we only produce what is necessary. Meaning, that some pieces are only elaborated once we have received your order.
- There are occasions when some pieces/sets have been produced in limited quantities.
What is pre-order?
- At the beginning of every collection, we create a pre-order campaign. This help us to have a better idea of which sizes and styles are favored, and also avoid over-production.
Can I change my order once it has been placed?
- We are unable to change your order once placed – since we produce exactly what is needed.
- If you need to change shipping address or cancel your order, please contact us.
What payment methods do you accept?
- All our prices are based on USD currency. We accept Visa, MasterCard credit and debit cards.
How do I know my size?
- Please refer to our size guide here.
- For any fit or style assistance, please contact our customer care, and we’ll be happy to help you out.
How do I care for my Pacatus pieces?
- Please refer to our care guide here.